FREQUENTLY ASKED QUESTIONS

Registration
How can I register?

You can register online here.

Why is the theme of the race "Rainbow"?

The 7 Colored Rainbow symbolises hope and promise after a rain. Each of the 7 colors of the rainbow holds an encouraging and empowering message to remind people to keep the hope and that they are not alone.

What is the minimum age to participate in The Make A Difference Race 2016?

The following is minimum age to participate for each category:

  • 7KM (16 years and above as of race day)
  • 3.5KM Fun Run (Non-Competitive) (13 years and above as of race day) -Parental supervision by a registered accompanying adult is not required
  • 3.5KM Fun Run (Non-Competitive) (6 – 12 years as of race day) – Parental supervision by a registered accompanying adult is required
How much are the registration fees?

Click here for categories and fees chart.

How can I make payment?

You can make payment by VISA/MasterCard/Amex through the online payment portal which you will be directed to after you’ve duly completed your registration.

Is GST included in the registration fees?

Yes.

Do I need to fill up the Indemnity form and seek parental/guardian consent if I’m below the age of 18 (as on race day)?

Yes, participants below the age of 18 are required to seek parental/guardian consent before signing up for the race. They would be required to submit the signed Indemnity form during the Race Entry Pack Collection (REPC), failing which the Race Organiser reserves the right to refuse the entry of the participant. You can download the Indemnity form here.

How will I know if my registration for The Make A Difference Race 2016 is successful?

Participants will receive a confirmation email upon successful registration. Your unique Registration ID will be reflected on the top of the confirmation slip.

Why have I not received my confirmation slip despite registering and making payment?

There could be several reasons:

  • The email has been blocked by your mail server and/ or treated as spam.
  • Your registration was not successful.
  • The email address you have entered at the point of registration was incorrect.
  • Please check your registration status via the Participants’ login page here. You may also retrieve your confirmation slip through the system.
Do I get a refund if I choose not to participate after completing my registration?

No. Registration fees are strictly non-refundable.

Can I transfer my race entry to someone else?

No. Race entries are strictly non-transferable. All registered participant’s personal information such as medical condition are tagged to the particular race entry and competing on behalf of the registered participant is not permitted. The Race Organiser reserves the right to disqualify the race entry and/or refuse participant’s entry into the start pen for race entries that have been transferred.

Can I make changes to my particulars after completing my registration?

Yes. You may do so via the Participants’ login page here. Please note that you will not be able to change the following details:

  • Race Category
  • Email Address
  • Full Name
  • Date of Birth
  • Gender
  • Nationality
  • *Any changes must be made before 11th September 2016
Can I change my race category after completing my registration?

No.

When is the closing date for registration?

Registration closes on 11th September 2016, or whenever slots are filled up, whichever earlier.

Running T-Shirt
What are the sizes and measurements for the race t-shirt?

Click here for sizing chart.

Can I change the size of my running t-shirt after completing my registration?

Yes. You may do so via the Participants’ login page here.

*T-shirt size selection is on a first come first serve basis. Any changes must be made before 11th September 2016.

Will I be allowed to change the size of my race t-shirt during the Race Entry Pack Collection (REPC)?

No.

Race Pack Collection
What do I need to produce to collect my race pack?
  • Signed Indemnity form (For participants below the age of 18)
  • A copy of your NRIC/Passport
  • A copy of your confirmation slip
  • Signed Letter of Authorisation

* The Race Organiser reserves the right to refuse participants without the above documents from collecting their race packs.

What if I’m unable to collect my race entry pack?

You may authorize a representative to collect it on your behalf. Please download and complete the Letter of Authorisation. Your representative must produce the following for collection:

  • NRIC or photo ID for verification purposes
  • A copy of the race confirmation slip (Both soft and hardcopies are accepted)

You can download the Letter of Authorisation here.

Where and when can I collect my race pack?

Stay tune to our website for more details!

What is the Race Entry Pack Collection (i.e. REPC)?

The Race Entry Pack Collection is a three-day event for runners to pick up their race materials (i.e. race t-shirt, race bib, goodie bag, etc).

I’m an overseas runner and will not arrive in time for the Race Entry Pack Collection. Are there other alternatives?

Please drop us an email at info@hivelocity.com.sg.

I have signed up with my company. Can I arrange for a bulk collection?

Yes, bulk collection can be arranged for a group of 20 or more. Please write in to info@hivelocity.com.sg.

Race Day
When will The Make A Difference Race 2016 be held?

The Make A Difference Race 2016 will be held on 8th October 2016.

What time does the event start?

The Race Village opens at 6PM. You can check out the individual flag off timings right here!

What is the race route?

You can check out the race route right here!

Will there be baggage deposit service available?

Baggage deposit will be made available to all runners. Runners are encouraged to arrive early to deposit their bags and avoid any delay as a queue is expected.

*While maximum care and security will be enforced, the Race Organiser will not be responsible for any loss or damaged items. Participants who choose to use this service may do so at their own risk.

How can I get to the race village?

You can check out how can to get to the race village the race guide right here!

Is it compulsory to wear the race bib?

Yes. Participants without their assigned race bib will be refused entry into the starting pen.

What is the Flag-off time for each category?

You can check out the individual flag off timings right here!

*Participants who fail to arrive before the start pen of the registered category closes will be disqualified from the race

What is the cut-off time for each category?

You can check out the cut-off time for each category in race guide right here.

Can I choose my roles for the Race Day? For further enquiries, drop us an email at info@madrace.sg